Thank you for your order! 

​

We hope that our hard work shines through and your order was received as expected.  Our items are made to order and packed by our workshop.  Reshipping and replacing product due to mistakes is expensive, so we really want to know when there is a problem with your order. 

​

Many of our products use natural or reclaimed materials, so you should expect each piece to be unique and show natural wear from the history of time and previous use. 

 

Imperfections are inherent and to be expected, but mistakes or damage are not okay so please reach out if something isn’t right!

​

If you need to report a damaged item or would like to return your item:

​

• Please take a photo of the damaged item or the item you would like to return.
   

Note: Please include an image of the damaged product as well as any damage to the box that accrued during shipping.
 

• Email our returns department at: 
  returns@whimsywillowboutique.com
   

• Package item in original packaging if returning product.
   

• Please allow up to 15 business days for your claim to be processed and a return authorization to be emailed if needed. 

​

We will be in touch with a plan of action for this return.

​

PLEASE NOTE: All returns and damages must be reported within 15 business days from the ship date on the invoice.